Privacy Policy

Last updated: 27/5/2026

Introduction

Adaptwell OT is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us about occupational therapy services.

We handle personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Adaptwell OT provides independent occupational therapy services including assessments, reports, equipment prescription, and housing or environmental recommendations.

Data Controller: Adaptwell OT

[Business Address or City/Region]Email:zoe@adaptwell.com

Information We Collect

When you use this website or contact us, we may collect:

  • Your name

  • Email address

  • Phone number

  • Information you choose to provide in a message or enquiry

  • Technical information such as IP address or website usage data (through cookies or analytics)

We only collect information that is necessary to respond to enquiries or provide services.

How We Use Your Information

Your information may be used to:

  • Respond to enquiries about occupational therapy services

  • Arrange assessments or consultations

  • Provide information about services you have requested

  • Maintain appropriate professional records where services are provided

  • Improve the functionality and security of the website

We will not sell or share your personal data for marketing purposes.

Lawful Basis for Processing

Under UK GDPR, we process personal data under the following lawful bases:

  • Legitimate interests – responding to enquiries and managing services

  • Contract – where we are providing occupational therapy services

  • Legal obligation – where we must retain records for professional or regulatory purposes

If health or sensitive information is provided, it will be handled with appropriate confidentiality and professional standards.

How Your Data Is Stored

We take reasonable steps to protect personal information from loss, misuse, or unauthorised access. Data may be stored securely in:

  • Email systems

  • Secure electronic records

  • Practice management systems

Information is only retained for as long as necessary to provide services or meet legal and professional obligations.

Sharing Your Information

Your information will only be shared when necessary and appropriate. This may include:

  • Referring professionals involved in your care

  • Equipment suppliers or contractors (with your consent)

  • Funding bodies or organisations involved in supporting your services

  • Regulatory or legal authorities where required

Information will not be shared without appropriate justification or consent where required.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of personal data where appropriate

  • Object to certain types of processing

  • Request restriction of processing in some circumstances

To exercise these rights, please contact us using the details below.

Cookies and Website Analytics

This website may use cookies or analytics tools to understand how visitors use the website and to improve performance. These tools do not identify individuals personally.

You can adjust your browser settings to refuse cookies if you prefer.

Website Terms of Use

Last updated: 31/03/2026

Introduction

These Terms of Use govern your use of the website operated by Adaptwell OT. By accessing or using this website, you agree to these terms. If you do not agree, please do not use the website.

About This Website

This website provides general information about the occupational therapy services offered by Adaptwell OT, including assessments, equipment prescription, housing adaptations, and related services.

The information provided on this website is intended for general informational purposes only and should not be considered personalised medical or clinical advice.

Professional Advice

Information on this website does not replace individual professional assessment or advice. Occupational therapy recommendations are always based on a detailed assessment of an individual’s circumstances.

If you require specific advice or services, please contact us to arrange an assessment.

Website Accuracy

We aim to ensure that information on this website is accurate and up to date. However, we do not guarantee that all content will always be complete, accurate, or current.

Content may be updated or changed at any time without notice.

Intellectual Property

All content on this website, including text, graphics, images, and layout, is the property of Adaptwell OT unless otherwise stated.

You may view or print content for personal use, but you may not reproduce, distribute, or use it for commercial purposes without permission.

External Links

This website may contain links to external websites for informational purposes. We are not responsible for the content, policies, or practices of those websites.

Limitation of Liability

To the fullest extent permitted by law, Adaptwell OT will not be liable for any loss or damage arising from the use of this website or reliance on its content.

Changes to These Terms

These Terms of Use may be updated from time to time. Continued use of the website after changes are made indicates acceptance of the updated terms.

Cookie Policy

Last updated: [31/03/2026]

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help websites function properly and provide information about how visitors use the site.

How We Use Cookies

This website may use cookies to:

  • Ensure the website functions correctly

  • Improve website performance and user experience

  • Understand how visitors interact with the site through analytics tools

These cookies do not usually identify you personally.

Analytics Cookies

We may use analytics services (such as Google Analytics) to collect anonymous information about website usage, such as:

  • Pages visited

  • Time spent on the site

  • General geographic location

  • Device type

This information helps us improve the website.

Managing Cookies

Most web browsers allow you to control or disable cookies through your browser settings.

You can:

  • Block cookies

  • Delete stored cookies

  • Set your browser to notify you when cookies are used

Please note that disabling some cookies may affect website functionality.

Clinical Disclaimer

The information provided on this website is for general informational purposes only and does not constitute individual clinical or medical advice. Occupational therapy recommendations require a personalised assessment of each individual’s needs and circumstances. Information on this website should not be relied upon as a substitute for professional assessment or treatment. If you require occupational therapy advice or services, please contact us to arrange an assessment.

Contact

If you have questions about how cookies are used on this website, our privacy policy, or website terms of use, please contact:

Adaptwell OT
Email: zoe@adaptwell.com